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New survey shows Experian Data Quality clients value its strong products and customer support

2/26/2015


Experian Data Quality, a part of Experian Marketing Services and a leading provider of data quality software and services, today released results from a new client survey showing that Experian Data Quality products provide users with improved accuracy and more reliable data.

The client survey, which was conducted by TechValidate, an independent research organization, shows that the majority of clients are happy with their products. Ninety percent of Experian Data Quality clients plan to repurchase their products. In addition, 90 percent view the technology provider as an industry leader, and 85 percent indicated that Experian Data Quality’s direction is consistent with their long-term strategy.

“We provide our clients with the industry-leading products and the high degree of support needed to achieve their data quality goals. We want to make sure that we are providing clients with actionable data to support any business initiative or operation,” said Thomas Schutz, senior vice president and general manager for Experian Data Quality. “To achieve that mission, we work diligently to understand our clients’ needs and consistently assess how we can be a better business partner.”

As part of the research, survey respondents provided feedback on their experience with Experian Data Quality and the impact of their products and services. The following are client comments:

  • “We have used these products for address cleansing for at least 10 years. It has improved our accuracy for delivery tremendously. We depend on these products.” — Operations Manager, large enterprise media and entertainment company (Source: TechValidate TVID: 9A4-30F-933)
  • “Experian is key to a very large modernization effort we are undertaking.” — Chet Henry, IT Director, Teacher Retirement System of Texas (Source: TechValidate TVID: 3DC-9D2-FE0)
  • “Good support and excellent response times to users.” — Alan Trautman, IT Architect, Generac Power Systems, Inc. (Source: TechValidate TVID: 897-3C9-BB7)

About TechValidate
TechValidate is a trusted third-party research organization that directly interfaces with business and technology end users to collect and validate information about their deployments. More information is available at http://www.techvalidate.com.

About Experian Data Quality
Experian Data Quality is a global leader in providing data-quality software and services to organizations of all sizes. We help our clients to proactively manage the quality of their data through world-class validation, matching, enrichment and profiling capabilities. With flexible software-as-a-service and on-premise deployment models, Experian Data Quality software allows organizations around the world to truly connect with their customers by delivering intelligent interactions, every time.

Established in 1990 with offices throughout the United States, Europe and Asia Pacific, Experian Data Quality has more than 13,500 clients worldwide in retail, finance, education, insurance, government, healthcare and other sectors. For more information, visit http://www.edq.com.

About Experian Marketing Services
Experian Marketing Services is a global provider of integrated consumer insights and targeting, data quality and cross-channel marketing. We help organizations from around the world intelligently interact with today’s dynamic, empowered and hyperconnected customers. By coordinating seamless interactions across all marketing channels, marketers are able to plan and execute superior brand experiences that deepen customer loyalty, strengthen brand advocacy and maximize profits.
For more information, please visit http://www.experian.com/marketingservices.

About Experian
We are the leading global information services company, providing data and analytical tools to our clients around the world. We help businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. We also help people to check their credit report and credit score, and protect against identity theft. In 2014, we were named by Forbes magazine as one of the “World’s Most Innovative Companies.”

We employ approximately 16,000 people in 39 countries and our corporate headquarters are in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and São Paulo, Brazil.

Experian plc is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100 index. Total revenue for the year ended March 31, 2014, was US$4.8 billion.

To find out more about our company, please visit http://www.experianplc.com or watch our documentary, “Inside Experian.” 


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