You have a dedicated Customer Account Manager to ensure you're getting the best possible use out of your products and seeing return on your investment.
A member of the Customer Management team will be in touch throughout the year to advise you, keep you up to date and assist with any changing needs in preparation for your product licence renewal. This way, you will continue to see the benefits from your products year on year.
The Renewals process:
- You will receive a renewal notification form prior to your licence expiry date.
- Upon receipt, you are advised to review:
- User numbers are correct
- Application name is correct
- You will be contacted in advance to discuss your renewal and to answer any questions you may have.
- You will need to sign and return the renewal notification form, with a purchase order if required, by the stated due date via fax, e-mail or post.
- You will receive an invoice within 1 month of renewing your licences.
For technical information visit our support site, or contact us with your query.