2010 | Experian

Cloud computing uptake to grow in the CRM industry

Cloud computing growth has been bolstered over the past year by businesses looking to upgrade their customer relationship management (CRM) systems.

Lack of knowledge stopping cloud uptake

A lack of knowledge surrounding cloud computing is putting organizations off investing in the technology, it has been suggested.

Hosted CRM solutions 'hold many benefits'

Globally, organizations are beginning to realize the power an effective customer relationship management (CRM) solution can hold, one industry commentator has said.

SaaS market to become more accountable, expert predicts

Businesses in the US looking to implement a hosted cloud computing system or take advantage of hosted software as a service (SaaS) technologies will be encouraged to learn that the market is due to become more accountable.

Utilizing customer sentiment data 'can improve results'

US businesses have been encouraged to measure their customer sentiment to find out what their current and potential customer base thinks about their company, products, services and interactions.

Businesses offered CRM tips for 2011

Businesses looking to improve their CRM strategy for 2011 have been given some advice by one industry expert.

CRM systems 'must be flexible'

All business employees or members of an organization should find a customer relationship management (CRM) system easy to use, it has been suggested.

Businesses urged to prioritize data values

Organizations and businesses must give more thought to the value of different data "layers" next year, it has been argued.

Data management advances 'will be key in 2011'

The need for better data management technology in the IT sector will be a key theme in 2011, it has been claimed.

Log data hailed as vital aspect of data management

Organizations can improve their data management strategies by retaining and optimizing all log data, it has been argued.

Yearly Archives: 2010