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Monthly Archives: December 2010

US shoppers 'happier' with e-commerce sites

Rachel Wheeler Archive
According to the results of a news study, US consumers are slightly more satisfied with e-commerce sites this holiday season than they were last year.

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Holiday season brings a spike in CRM activity, expert claims

Rachel Wheeler Archive
US consumers are now more willing than ever before to share their views with the companies which they are buying from, it has been reported.

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SaaS driving investment in CRM

Rachel Wheeler Archive
Over the past few years, investment in software as a service (SaaS) has been described as the "engine" which keeps the CRM software industry running.

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Verification software can help with customer retention, expert claims

Rachel Wheeler Archive
Businesses have been told to ensure they make certain customers are viewed as their most valuable asset, DM News has reported.

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Could SaaS uptake increase after as businesses become less 'fearful' about security?

Rachel Wheeler Archive
A large number of businesses around the world are overestimating the security issues which surround cloud computing, it has been suggested.

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Too many 'good' hosted CRMs on the market

Rachel Wheeler Archive
Organizations looking for the right hosted CRB solution for their business have been given some advice by one industry commentator.

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US e-commerce spending soars in the run-up to Christmas

Rachel Wheeler Archive
E-commerce spending in the US shot upwards at the end of last week as consumers hit the web to purchase items on Thanksgiving and Black Friday, it has been revealed.

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SaaS spending set to rise in 2011, survey finds

Rachel Wheeler Archive
Spending on software as a service (SaaS) and hosted software is expected to jump significantly in 2011, with a growing number of businesses looking to take advantage of cloud-based solutions.

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Data management will be 'important for business' in 2011

Rachel Wheeler Archive
Independent technology analyst Ovum has highlighted a number of key trends in enterprise IT as we head into 2011, it has been revealed.

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