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Monthly Archives: March 2011

SMEs look to adopt cloud services

Rachel Wheeler Archive
Some 39 per cent of small businesses are looking to adopt one or more cloud computing services over the coming three years, a new study has forecast.

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Retailers leading the way with customer experience

Rachel Wheeler Archive
Retailers are providing US consumers with the best customer experience, the results of a new study have revealed.

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Organizations encouraged to improve 'product experience'

Rachel Wheeler Archive
Businesses have been told that to truly optimize the customer experience they must first improve their product experience.

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Restaurants look to the cloud to improve service

Rachel Wheeler Archive
US restaurants may be encouraged to invest in cloud computing technology following the results of a recent study by Livebookings.

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Data quality is a 'company-wide' issue

Rachel Wheeler Archive
Businesses looking to improve their data quality should first determine which department is responsible for it.

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Customers concerned with eco-credentials

Rachel Wheeler Archive
Online retailers are able to offer a more environmentally-friendly alternative to their high street counterparts, it has been claimed.

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Email marketers struggle with data quality

Rachel Wheeler Archive
Data quality is set to take on a more prominent role in the field of email marketing, it has been suggested.

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Leadership, infrastructure and alignment key for customer experience success

Rachel Wheeler Archive
Co-ordinated internal infrastructure, cultural alignment and strong leadership provide businesses with a good environment for customer experience initiatives to prosper.

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Call centers failing to deliver top customer service

Rachel Wheeler Archive
US-based call centers are failing to deliver optimum customer service because they are not recording and using customer satisfaction data.

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Businesses urged to embrace tech to improve customer experience

Rachel Wheeler Archive
Making the customer experience unique will be a key objective for retailers over the coming two years, new research has suggested.

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