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Monthly Archives: March 2011

Companies risk losing business with poor customer service

Rachel Wheeler Archive
Businesses have been warned that they risk alienating and losing customers if they are unable to provide a good customer experience.

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Data quality issues 'should be prioritized'

Rachel Wheeler Archive
Businesses have been told that they need to prioritize the data quality issues which they face.

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Utilities companies try to 'offer more' from call centers

Rachel Wheeler Archive
As the business environment changes and customers become more demanding, US utilities companies are looking to make their call centers as functional as possible.

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Call centers given card payment security guidelines

Rachel Wheeler Archive
Concerns surrounding the exposure of cardholder data in call centers has prompted the Payment Card Industry Security Standards Council to introduce a set of best practice guidelines.

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Businesses encouraged to invest in improving data quality

Rachel Wheeler Archive
Organizations have been encouraged to continually invest in improving their data quality measures.

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Companies urged to create a 'good working relationship' with postal carriers

Rachel Wheeler Archive
Online businesses must ensure that they keep a good working relationship with postal carriers in order to maintain their brand reputations, it has been claimed.

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Data management must 'evolve' for business progression

Rachel Wheeler Archive
Organizations will have to adapt to an ever-changing business environment if they are to stay competitive, it has been suggested.

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Data center virtualization set to rise in popularity

Rachel Wheeler Archive
A growing number of businesses will look to take advantage of data center virtualization this year, it has been claimed.

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Weigh up customer satisfaction and cost-saving, businesses told

Rachel Wheeler Archive
Businesses have been urged not to overlook customer satisfaction in pursuit of cost savings.

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US govt website still faces data quality issues

Rachel Wheeler Archive
Data quality issues are still having a negative impact on the quality of the US government's IT Dashboard website.

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