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Monthly Archives: March 2011

Improve customer service with on-demand call centers

Rachel Wheeler Archive
Switching existing call centers to an on-demand platform can be a cost-effective way for businesses to improve their customer service.

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Call centers can 'boost competitive advantage'

Rachel Wheeler Archive
An increasing number of organizations are reinvesting in their existing call centers in an attempt to boost customer retention rates, it has been claimed.

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Businesses urged to 'differentiate their customer experience'

Rachel Wheeler Archive
Some 86 per cent of organizations believe that improving their customer experience should be a strategic priority over the course of 2011.

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Data quality improvements 'taking on new importance'

Rachel Wheeler Archive
Continual advancements to the IT landscape mean that data quality is taking on a new importance for a number of US enterprises.

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Online businesses fall short with customer service

Rachel Wheeler Archive
Online retailers are failing to consider the effect that customer service can have on the perception and strength of their organization, it has been claimed.

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Businesses urged to save money with cloud services

Rachel Wheeler Archive
Adopting cloud computing solutions can be a great way for businesses to make significant bottom-line savings.

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Call centers must be 'customer focused'

Rachel Wheeler Archive
Businesses must ensure that their customer contact centers are available 24 hours a day, seven days a week.

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Data quality improvements can cut costs in the long-term

Rachel Wheeler Archive
Housing bad data can have a negative impact on a businesses' lead management systems, with the number of hours required for sales and marketing increasing and unnecessary costs mounting up.

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Data quality 'linked to successful integration'

Rachel Wheeler Archive
Integration focuses too often on the technical aspects of connecting two data sets.

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Data quality is the difference between 'success and failure'

Rachel Wheeler Archive
Making data quality improvements could be the difference between success and failure when it comes to business, it has been claimed.

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