March 2011 | Experian

Improve customer service with on-demand call centers

Switching existing call centers to an on-demand platform can be a cost-effective way for businesses to improve their customer service.

Call centers can 'boost competitive advantage'

An increasing number of organizations are reinvesting in their existing call centers in an attempt to boost customer retention rates, it has been claimed.

Businesses urged to 'differentiate their customer experience'

Some 86 per cent of organizations believe that improving their customer experience should be a strategic priority over the course of 2011.

Data quality improvements 'taking on new importance'

Continual advancements to the IT landscape mean that data quality is taking on a new importance for a number of US enterprises.

Online businesses fall short with customer service

Online retailers are failing to consider the effect that customer service can have on the perception and strength of their organization, it has been claimed.

Businesses urged to save money with cloud services

Adopting cloud computing solutions can be a great way for businesses to make significant bottom-line savings.

Call centers must be 'customer focused'

Businesses must ensure that their customer contact centers are available 24 hours a day, seven days a week.

Data quality improvements can cut costs in the long-term

Housing bad data can have a negative impact on a businesses' lead management systems, with the number of hours required for sales and marketing increasing and unnecessary costs mounting up.

Data quality 'linked to successful integration'

Integration focuses too often on the technical aspects of connecting two data sets.

Data quality is the difference between 'success and failure'

Making data quality improvements could be the difference between success and failure when it comes to business, it has been claimed.

Monthly Archives: March 2011