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Data quality important to patient satisfaction in the future

Paul Newman

February 8, 2013

Archive

Healthcare reform is challenging doctors to fundamentally change the way they record patient data and communicate with clients. Instead of keeping track of patients' health histories in paper charts stored in file cabinets, they are investing in electronic health records that will make it easier to access and transmit important information. 

It makes sense that as the healthcare industry as a whole becomes more technologically driven, patients will follow suit, according to Becker's Hospital Review. It seems they have readily embraced the new patient-centric approach to healthcare, given that 85 percent said they believe it would be beneficial to communicate with practitioners via emails, text messages and voice mails rather than making phone calls or attending in-person visits, according to findings that were recently released in Televox's "Technology Beyond the Exam Room" report.

As doctors engage in these electronic conversations, they must ensure data quality is a top priority for maintaining trusting relationships with patients. The study found that nearly half (48 percent) of males surveyed said they would prefer if the messages they receive from doctors contain personal information and these findings were even more significant among females surveyed. Around 55 percent said they expect communications with their doctors to be pertinent to their individual health needs and 11 percent said they would refuse to open messages at all if they did not include personal information. 

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