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Government agency adopts address verification software

Oregon Public Employees Retirement System (PERS) has become the latest in a growing number of state and local government agencies to adopt address verification software.

The organization has adopted QAS Pro Web from Experian QAS to clean up its contact list and eliminate delays when responding to customer queries, Government Technology reports.

Oregon hopes the new technology will improve customer service and data quality as it migrates onto a new mainframe pension platform.

"I think this is going to be a huge value because we're data stewards of that information, so we want to make sure it's correct," said Oregon PERS manager and technology officer Jordan Masanga.

He also recommended other government agencies integrate similar solutions to remediate poor-quality data from pervading their systems.

Oregon PERS administers retirement, disability and death benefits for about 320,000 members and receives the bulk of its data from approximately 870 employers.

The new software allows website users to perform their own online address validation against the latest US Postal Service address data file before submitting their details.
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