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Standards remain high despite USPS® financial deficit

Rachel Wheeler Archive
The United States Postal Service (USPS) has announced that it expects to post continuing losses this year thanks to the declining mail volumes in the US.

Postmaster general John Potter made the claim and highlighted the "incredible" challenges that the service still faced to reduce its deficit.

"The business model is broken and laws, regulations and contracts must be changed to provide commercial operating flexibility needed for financial stability," argued USPS's chief financial officer, Joseph Corbett.

However, amid the financial problems faced by the organization, attention was drawn to the high level of customer service still offered by USPS.

Mr Potter congratulated employees for their efforts to reduce costs and maintain standards.

According to the service, on-time delivery of mail over the first quarter of 2010 stood at 96 per cent for First Class items.

In addition, 85.7 per cent of individuals surveyed by USPS in the recent Customer Experience Measurement said that they were either 'very satisfied' or 'mostly satisfied' with the service they had received.

USPS is currently awaiting the advisory decision of the Postal Regulatory Commission surrounding its plans to implement a five-day postal service.

Posted by Richard Jones