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One Time Clean FAQs

Frequently asked questions from our customers

 Email list validation FAQs        Address list validation FAQs

  • What types of files do you accept?

 The file must be comma- or semi-colon- separated values or an Excel (.xls or .xlsx) file.

  • How do I upload my file?

Please make sure to upload your file in .CSV format with "Email" as the header.  The easiest way to correctly format your file is to open it up in Excel, and select "Save As," then "Windows Comma Separated Values (csv)".

  • Where is my file?

Once you upload your file, it goes onto Experian Data Quality's email verification platform for processing. Results are typically returned within 24 hours but may take longer for larger file sizes.

  • For how long can I access my results?

Your file will be available for 30 days after the day you upload your file.

  • What methods of payment do you accept?

You may pay for your cleaned file using Visa or MasterCard.  Note that all payments are in USD and will appear as "Experian Data Quality" on your statement.  Don't have Visa or MasterCard?

 Contact us!

  • How do I filter in excel?

Your file can easily be sorted using Excel, which will allow you to upload just your desired data/results.  Please follow these steps: 1.Highlight all of your data (ctrl A), 2.Choose the Data tab from your top menu, 3. Select Sort, 4. Check box "My data has headers, 5. Sort by "result"  (ex. Column B).

  • What are your policies concerning data retention?

Your data is available on Experian's servers for 30 days so you have time to purchase your verified results.  All data is encrypted, transmitted through a secure HTTPS connection and is removed after 30 days.  

  • Is there a way to buy a license so that I can use this service on a recurring basis?

EDQ's online offerings are designed for one-off transactions so you can have your data cleaned, quickly pay for and retrive the results then get on with your day.  If you have an ongoing need or would like to investigate the use of email or address verification in real time please contact us to discuss our other options!

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