Before using this product, you have to activate your SFTP account using the Self Service Portal.
You can now log into the Windows FTP client or use UNIX command line.
Email Validate bulk mode allows you to process multiple email addresses in one go. You simply upload a file (of a specific format) to an SFTP site which is then processed and made available for download.
Email validation will check each email addresses for authenticity and return one of the 6 result types and suggesting corrections where appropriate.
Depending on the size of your file, the processing may take up to 24 hours to complete.
Read more about the output file specification and how to interpret the results.
You can either upload files via a Windows FTP client or via UNIX command line.
Ensure that these input requirements are met before proceeding.
Uploaded files must be RFC 4180-compliant CSVs:
In addition to the above, a header row named 'email' (case-insensitive) is required.
Additional columns may be included and will be retained in the output, but they cannot be named as 'result' or 'correction'.
The maximum file size is 2GB and the maximum record count is 1 million records.
Username and Password:
Once processing is complete, you can download the files and view the results.
Output files will adhere to the same format as used for input but will contain additional fields named result and correction.
To simplify parsing (e.g. for direct, MS-SQL bulk import), every field will be quoted.
Corrections may be provided if the submitted email address is incorrect. These are suggestions and may not relate to the person in your database.
Please get approval from your legal team/department before using these corrections.
These suggestions are not a guarantee that the email addresses are correct, nor that they can be used in any specific manner. They may, therefore, be emails you are not authorized to send to.
|verified||Mailbox exists, is reachable, and not known to be illegitimate or disposable.|
|The user mailbox has been disabled.|
|The user mailbox does not exist at this domain.|
|The user mailbox is full.|
|The syntax of the email address is incorrect.|
|The domain is not responding to validation requests or does not have any active mail servers.|
|The domain cannot be resolved.|
|Seed, spamtrap, black hole, technical role account or inactive domain.|
|Role accounts such as support@, sales@, info@ .|
|The domain was close to a common domain and although it exists, it is highly unlikely to be correct.|
|disposable||Domain is administered by a disposable email provider (e.g. Mailinator).|
|We were unable to conclusively verify or invalidate this address.|
|The request timed out due to the host domain not responding in time.|
|The domain is accept-all, so the username cannot be validated.|
We recommend that you remove/fix email addresses that are undeliverable, unreachable, illegitimate or disposable.
Additional information on how to manage the result types can be provided by your account manager or our support team.
This usually happens due to typos in the supplied username/password. However, if you're confident that you are entering the right details, please contact our support team.
Can't delete a file from the 'Incoming' folder
Once the file processing has begun, you will not be allowed to delete the file.
If you believe the processing has completed and you still can't delete the file, please contact our support team.
Result file is not in the 'Outgoing' folder
This is likely to be due to a failed job. You should receive an email notification that containing a description of the error you've encountered.
Errors can be caused by files that:
How do I unlock my account?
The account lock was implemented for security purposes and occurs after too many failed login attempts.
To unlock, please contact our support team.
How do I change my SFTP password?
What's the status of my upload?
An email notification will be sent to you when an upload has failed or when a file has completed processing.
Here are the reasons that can cause the processing job to fail:
|Maximum file size exceeded||Ensure the file does not exceed 2GB.|
|Exceeds maximum record size||Ensure the number of records does not exceed 1 million.|
|No valid data row found||Potential issues:
|Email column not found||The 'email column header was not found.|
|There were some error(s) processing the job||Can be caused by an internal exception error.
Please try resubmitting the file or contact our support team if the problem still exists.
|Insufficient Credit||Your account is running out of credits. Please contact your account manager for more information.|
|License Disabled||Your license has been disabled. Please contact your account manager for more information.|
What are the downtime procedures?
The processing platform may occasionally be unavailable due to maintenance. Your account manager will notify you in advance of any scheduled maintenance periods.
How do I manage clicks, credentials, and reporting?
Please contact your account manager for more information.