Skip to main content

Ensuring your data is safe

Data is your most precious commodity. It is the lifeblood of your organisation. By its nature data about your customers or other consumers is extremely sensitive and you have an obligation to make sure it stays secure.

If you send sensitive files to Experian Data Quality, we have a comprehensive data security system in place that will protect the security and confidentiality of your customer and consumer information. We encrypt all data before sending it to you and we also require that all data that you send to us is safely encrypted as well.

How secure is my data?

Experian uses an extremely secure 256-Bit AES based encryption method. This is then backed up with a robust password protection system. AES is the Advanced Encryption Standard, which is a US Government standard for encryption and is one of the most popular encryption methods available.

Learn more about our data security process, including details of how to encrypt your data below:

Experian is committed to achieving the highest possible levels of data accuracy, security and integrity. Comprehensive data security systems and procedures are in place to:

  • Ensure the security and confidentiality of customer information at all times
  • Protect against any anticipated threats or hazards to the security or integrity of customer information
  • Protect against unauthorised access or use of information that could result in harm or inconvenience to a customer.

All sensitive data being dispatched to, or by, Experian must be encrypted and password protected.

How to send us your data

STEP 1: Encrypt the data

Sensitive data must be encrypted to AES256 level. Methods supporting this form of encryption are:

STEP 2: Password protect the data

Data is only as secure as the password used to create it. Passwords must be at least 16 characters in length and not easily guessable.

A secure password generator is available at

STEP 3: Dispatch the data to Experian

Encrypted data can be dispatched to us electronically via Secure FTP. Your representative will be able to arrange the creation of an STS account to assist with your secure data transfer requirements.

The transport of Physical media encrypted and authorised by Experian is also permitted under the provision that a secure method of delivery has been agreed upon before dispatch. Your Experian representative will provide the necessary address details and information.

STEP 4: Provide password details

On receipt of the data, an Experian representative will make contact to confirm its successful delivery and request the necessary password details.

Receiving data from us

All sensitive data dispatched by us will be encrypted and password protected.

Once data has been dispatched, an Experian representative will be in contact to solicit confirmation that the data has been received and to provide the necessary password details.

Any questions?

Contact us