Electronic Updates accounts are available for all Experian clients who are licensed for use of a particular dataset. To obtain an Electronic Updates account, contact your local Technical support team. Once the account is set up, you will receive an email with the login details (username and password).
Along with the login details, the order confirmation email will contain a link to the Electronic Updates online portal.
Once logged in, the latest software installer and your customer token can be found under the ‘Automatic Updates’ tab:
Click either the 64-bit or 32-bit Download button to start the download.
Once the download has finished, you can run the installer. Note that in order to run the installer:
Click Next on the Welcome screen:
Select ‘I accept the terms of the license agreement’ and click Next:
Enter your token and click Next:
Select the folder where you would like ‘Electronic Updates’ installed into and click Next:
Select the folder where you would like ‘Electronic Updates’ to store items into, and click Next:
Select whether you would like a desktop shortcut created, and if you would to enable ‘Electronic Updates’ to be automatically updated and click Next:
Select whether or not you would like to confidentially supply Experian with some basic operating system information, then click ‘Next’:
Click ‘Install’ to begin installation.
Click ‘Finish’ and Electronic Updates will automatically load.
A default configuration is done for you during the installation, where the most common configuration settings are already set up. If you wish to change these, follow the instructions below.
The Electronic Updates software consists of two interfaces, the Configuration Editor and the Status tool.
The Configuration Editor is used to set up your installation’s configuration settings, whilst the Status tool is used to track any new datasets that are available to download and how your download is progressing.
To open the ‘Configuration Editor’, navigate to the ‘Experian Electronic Updates’ folder in the Windows Start Menu and select the ‘Configuration Editor’ program. The following screen shows:
Navigate to ‘Download Connections’ > ‘Download Source’, or click the Next button on the bottom right of the Welcome screen:
One common issue that users encounter is not starting the Electronic Updates service. If the service is stopped, then the automatic dataset updating aspect of Electronic Updates is effectively not running. The service needs to always be on/have started to continually check for newly available datasets in the background every three hours.
If an administrator account is required to allow internet connectivity:
The Electronic Updates service should always be on to ensure that it is working as intended (being able to automatically detect new datasets and update the relevant Experian products).
Rather than opening the Configuration Editor and going to Advanced > Windows Service to check if the service is running, a more robust method of achieving this would be to open the Services program ‘services.msc’ from your computer and ensure that the Electronic Updates service ‘Experian Electronic Updates’ is set to ‘Automatic’ or ‘Automatic (Delayed Start)’.
The Electronic Updates Status tool is used to track available datasets and the status of current activity. To open the Status tool, navigate to the ‘QAS Electronic Updates’ folder in the Windows Start Menu and run the ‘Status’ program.
This tool can be treated as a ‘read-only’ tool. There is information to view such as datasets queued for download, error messages and status updates.
Remember that Electronic Updates is configured and run from the Configuration Editor tool.