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Upgrading Experian Electronic Updates

1. Get login details

Electronic Updates accounts are available for all Experian clients who are licensed for use of a particular dataset. To obtain an Electronic Updates account, contact your local Technical support team. Once the account is set up, you will receive an email with the login details (username and password). 

2. Download the installer

Along with the login details, the order confirmation email will contain a link to the Electronic Updates online portal.

Once logged in, the latest software installer and your customer token can be found under the ‘Automatic Updates’ tab:

Click either the 64-bit or 32-bit Download button to start the download.

3. Back up your configuration (optional)

Before you proceed to upgrade your Experian Electronic Updates client, it is recommended that you create a backup of your current Electronic Updates configuration.

  1. Navigate to the current Electronic Updates install directory. This can vary between users, but is most commonly found in C:\Program Files\Qas\Electronic Updates or C:\Program Files\Experian\Electronic Updates.  
  2. In the directory, locate a file called “ElectronicUpdates.exe.config”. Copy and paste the file to a directory outside this folder (for example, Desktop or Documents folder) and make a note of the location.
  3. Once a copy exists outside the install directory, you are ok to proceed with the upgrade. 

4. Upgrade Electronic Updates

  1. Click Next on the Welcome screen:

  2. Select ‘I accept the terms of the license agreement’ and click Next:

  3. Enter your Customer Token and click Next:

  4. Select whether or not you would like to confidentially supply Experian with some basic operating system information, then click Next:

  5. Confirm that you have backed up your configuration (optional) then click Next:

  6. Click Install to commence installation process.

  7. Click Finish to complete installation and exit installer:

IMPORTANT

The Electronic Updates service should always be on to ensure that it is working as intended (being able to automatically detect new datasets and update the relevant Experian products). 

Rather than opening the Configuration Editor and going to Advanced > Windows Service to check if the service is running, a more robust method of achieving this would be to open the Services program ‘services.msc’ from your computer and ensure that the Electronic Updates service ‘Experian Electronic Updates’ is set to ‘Automatic’ or ‘Automatic (Delayed Start)’.

Tracking downloads

The Electronic Updates Status tool is used to track available datasets and the status of current activity. To open the Status tool, navigate to the ‘QAS Electronic Updates’ folder in the Windows Start Menu and run the ‘Status’ program.

This tool can be treated as a ‘read-only’ tool. There is information to view such as datasets queued for download, error messages and status updates.

Remember that Electronic Updates is configured and run from the Configuration Editor tool.