Skip to main content

Self Service Portal


Are you compatible with TLS 1.2? Test your connections before 4th of December

.

Looking for help with Validation Suite? Go to the user guide.

 

Tokens

What is a token?

You can think of a token as a key that opens your license. It is a unique, secure alphanumeric code that allows you to use the products covered by your license. You inject it into your integration to call the products that you are licensed for.

The secure token code is only known to you. Experian Data Quality can see your token details but not the secure part of the token that is needed in your integration. If you misplace your secure token code you can retrieve it from the Self Service Portal, under Licenses.

How can I specify the permitted URLs for my token?

To prevent unauthorised use of your token, it is strongly recommended that you specify the permitted URLs to be used by your browser-based integration.

  1. Log in to the Self Service Portal.
  2. On the home page, select Licenses.
  3. Click View to open the details for the required license. You can see a list of all tokens for that license.
  4. Click the Edit button for the required token.
  5. Under the permitted URLs section, enter the URLs exactly as they are structured, 'www.[domain].[second-level domain]'. The www. at the start should only be included if it is part of the domain. Make sure to click Save to confirm the changes.

Why has my token stopped working?

  • Your token has been disabled. You can enable your token through the Self Service Portal.
  • You have run out of credits. Contact your Experian Data Quality Account Manager to purchase more credits.
  • Your license has expired. Contact your Experian Data Quality Account Manager to renew your license.

How can I view my tokens?

  1. Log in to the Self Service Portal.
  2. On the home page, select Licenses.
  3. Click View to open the details for the required license. You can see a list of all tokens for that license.
  4. Click View/edit for the required token to view the details for that token.

How can I create a new token?

  1. Log in to the Self Service Portal.
  2. On the home page, select Licenses.
  3. Click View to open the details for the required license. You can see a list of all tokens for that license.
  4. Click the Add a token button.
  5. Enter the required details, and click Save. Your new token will appear in the list of tokens for that license.

What is the purpose of a token?

  1. The token is used to validate the request from your integration. It contains information about the products you are licensed for and prevents unauthorised requests from using your licensed products.
  2. The token is used to track product usage. The product usage is recorded by each token and deducted from the total credits purchased on the license.

When is a token created?

When a license is activated a token is automatically generated and made available in the Self Service Portal.

  • Using the Integration Wizard: The Integration Wizard creates a token automatically and injects this into the javascript that is created. There is no need to use the token that was emailed when the contract was activated.
  • Bespoke integration: Use the token that was emailed to you to inject into your integration code in order to use your products. For more information about how to do this, see your product API documentation. You can also create additional tokens for your license in the Self Service Portal.

When would I create one or more new tokens?

You can create several tokens for each license in order to monitor different integrations, websites, web forms or Experian Data Quality products. Alternatively, you can use a single token for all activity.

  1. Log in to the Self Service Portal.
  2. On the home page, select Licenses.
  3. Click View to open the details for the required license. You can see a list of all tokens for that license.
  4. Click View/edit for the required token to view the details for that token.

How can I reassign my token to a new product?

 Your tokens work for all products within the license. If the product that you require a token for is under a different license, you must create a new token for the correct license. If required, you can also disable the old token.

Usage Information & Reports

How do I set up a low credit alert?

For the per-click products, you can set up alerts to notify you when your credit balance is low. Email notifications will be sent to you based on the limit you specify:

  1. Log in to the Self Service Portal.
  2. On the home page, select Alert settings.
  3. For each product, edit the Low credit warning column to specify the number of credits that will trigger the alert. You can set different limits for each product.
  4. Click the Save button to save your changes.

Where do I find product usage information?

You can create usage reports for all of your accounts, licenses, and products (currently excludes Clean Application & Clean API).
Usage information includes credits used, the number of searches submitted and results returned.

How do I create reports?

  1. Log in to the Self Service Portal.
  2. On the home page, click Open Report Builder.
  3. Specify the report details:
    • select the required account and license
    • choose 'All tokens' to report on all of the tokens for that license or select a specific token
    • specify the report type
    • define the date range
  4. Click the Create report button to generate the report.

What type of reports can I create?

  • Address validation - product usage information (credits used, number of searches submitted and results returned) as well as the summary of all installations and users
  • Address verification - product usage information (credits used, number of searches submitted and results returned)
  • Data Health Check - usage information (credits used, number of searches submitted and results returned) for address, email, and phone products
  • Email validation - product usage information (credits used, number of searches submitted and results returned)
  • Phone validation - product usage information (credits used, number of searches submitted and results returned)

Delivery Point Validation (DPV)

What is DPV?

DPV is used by the United States Postal Service to validate whether an address is deliverable. It also provides information on the exact delivery point, for example, an apartment or suite number.

How do I unlock my account?

  1. Log in to the Self Service Portal.
  2. Click the Unlock DPV button displayed in the banner on the dashboard.
  3. Answer the two questions relating to the seed address you encountered.
  4. Click Unlock DPV.

Why is my account locked?

You have encountered a seed addressA seed address is a non-existent address that will deactivate DPV functionality if it is searched upon. Seed addresses are used to prevent the illegal creation of verified address lists.

Copyright ©, 2014-2017. All rights reserved.