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Madeleine Charbine

Madeleine is Experian Data Quality's Customer Excellence Analyst.  Her primary focus is the running of our annual NPS relationship survey, customer journey mapping and customer communications.

You said, we did! Five improvements we’ve made based on customer feedback

At Experian our main goal is to help our customers exceed their data ambitions. That makes understanding how you feel about us, our products, and how we work together one of the most important activities on our agenda.

This year I’m excited to announce that our Customer Relationship Survey is just around the corner, launching in a week’s time on the 21st September. With that in mind what better way to launch it than with a look back at some key improvements we’ve made in the last year – here’s my top five.

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Our new Customer Support Hub – the best bits

At Experian I’m always looking for ways to improve our customer experience and give our clients what they need to exceed their data ambitions. With this in mind I was delighted to be part of the recent launch of our brand new Customer Support Hub. It’s the product of some really in-depth analysis around exactly how our customers want to interact with us and access support for our tools.

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