Madeleine is Experian Data Quality's Customer Excellence Analyst. Her primary focus is the running of our annual NPS relationship survey, customer journey mapping and customer communications.
At Experian I’m always looking for ways to improve our customer experience and give our clients what they need to exceed their data ambitions. With this in mind I was delighted to be part of the recent launch of our brand new Customer Support Hub. It’s the product of some really in-depth analysis around exactly how our customers want to interact with us and access support for our tools.
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