Simon is a Functional Consultant within the Professional Services team, with over 5 years of experience in helping clients across all verticals meet and exceed their data quality challenges. He is particularly interested in solving problems via innovative ways, and the wonders of Open Source technologies. Simon has lived in South-East London his entire life, constantly reminding himself how great this city is for foodies by sampling the culinary delights of every nation whenever he can.
Customer service is undoubtedly high up on the corporate agenda in most organisations today. But as businesses are we doing enough to maintain these relationships? We might like to think so but does your customer contact data tell a different story?