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Single Patient View

What is a Single Patient View?

In the healthcare sector a Single Patient View is a term which refers to the ability to consolidate all patient information into one single view. Often referred to as a Single Customer View in the private sector, a Single Patient View essentially achieves the same end goal – having a full a complete view of all the information held on a particular individual. Examples of this information could include prescriptions, doctor and examination notes.

In the past healthcare organisations relied heavily on paper based records. Even as records have moved towards becoming more digital, often they are siloed within individual departments or regional public sector health organisations. When patient information is stored across multiple locations it becomes difficult for healthcare professionals to get a full view of a patient’s care and history. Patients who experience seamless interactions with private sector organisations increasingly come to expect the same from healthcare providers. Achieving a single patient view is therefore becoming a growing priority, moving from simply being a nice to have administrative tool, to an integral component, critical in achieving effective patient care.

Why is a Single Patient View important to healthcare organisations?


As healthcare organisations grow and become more integrated at different levels across different regions, the need to be confident in the information held becomes all the more important. Having a single patient view in place gives confidence in the information that has been collected from multiple sources and brought together into one place.

Having a single view of patient information also reduces the risk of errors in applications and processing. Efficiency is increased, while data privacy is secured. As a result administrative costs go down and patient satisfaction levels increase as healthcare providers are able to access records quickly and easily, cutting down waiting times.

Even more critical is the ability for healthcare professionals to make good, informed decisions based on having a full picture and insight into a patient’s records. Having a complete view means that patients can be confident that they are receiving the very best care tailored to their needs and history to date.


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