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Treating Customers Fairly

What is treating customers fairly?

Treating customers fairly, also known as TCF, is the expectation set by the FCA for organisations to principally focus on the welbeing of their customers. The aim of the TCF principle is to raise standards in the way firms do business that will benefit the customer and increase their confidence in the financial services industry.

What are the aims of treating customers fairly?

There are a range of aims from the TCF principle, including: Helping customer fully understand the features, benefits, risks and costs of the financial products they buy and also to minimise the scale of unsuitable products by encouraging best practice before, during and after a sale. 

 

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