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Jayex

Jayex partners with Experian Data Quality to deliver breakthrough patient self-service

 Jayex specialise in advanced information display systems and healthcare self-service solutions. Their systems provide Patient Calling, Self-Check-in, Way-finding, Reporting, E-surveys and Questionnaires; as well as outcomes forms and an online portal. Jayex self-service check in systems are implemented in over in over 6,500 healthcare sites.
 
Jayex revolutionise the value of self-service check-in by integrating data quality and personal preference checks. Jayex have integrated address capture into their self-service kiosk system, Enlighten, which means patient addresses can now be quickly validated and updated as part of the self-service check in procedure. In doing so, they equip trusts and health boards with the information they need to make savings generated through timely and effective communications.

Background

Jayex specialise in advanced information display systems and healthcare self-service solutions. Their systems provide Patient Calling, Self-Check-in, Way-finding, Reporting, E-surveys and Questionnaires; as well as outcomes forms and an online portal. Jayex self-service check in systems are implemented in over in over 6,500 healthcare sites.

Situation

Many GP or hospital self-service check-in kiosks are implemented to improve the flow of patients passing through but don’t check key contact information or preferences, therefore personal data becomes outdated over time. This in turn leads to outdated information being used to send important and often confidential information to patients.

Communicating with patients effectively is key to driving cost and efficiency savings in the NHS. For example, sending appointment reminders to patients is an important step towards reducing the £600m annual cost associated with missed appointments. However, without the correct patient details and their preferred channel, this exercise will be futile.

Solution

Jayex Enlighten revolutionises the value of self-service check-in by integrating data quality and personal preference checks.

The self-service kiosks are more confidential and consistent than traditional methods of updating patient details. The modernised process with seamlessly integrated data capture tools avoids the risk of human error and let’s busy staff focus on other tasks.
 
Future Plans

For Jayex, the current partnership and success provides a strong endorsement to the use of data quality tools.

“We are partnering with Experian Data Quality to drive adoption of self-service technology across the NHS,” says Vik Parekh. “Reducing queuing times is just the beginning. We have plans for many more applications that will lead to kiosks having a valuable and lasting impact on the patient experience across UK hospitals. Our innovations today will revolutionise the NHS of tomorrow."
 

We are partnering with Experian Data Quality to drive adoption of self-service technology across the NHS, reducing queuing times is just the beginning. We have plans for many more applications that will lead to kiosks having a valuable and lasting impact on the patient experience across UK hospitals. Our innovations today will revolutionise the NHS of tomorrow.

Vik Parekh Head of Acute Division, Jayex
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