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O2

O2 see increased customer service and confidence with mailing with address capture and cleaning

"The use of Experian Data Quality has been key in further improving the service O2 UK provides to its customers and has resulted in increased customer satisfaction. Before address capture, call centre staff had to type in a complete address, now they can simply enter the postcode and even the most obscure addresses are returned accurately first time."

Before address capture, call centre staff had to type in a complete address, now they can simply enter the postcode and even the most obscure addresses are returned accurately first time.

Andrew Hollaway Consumer Operation Process Team, O2

O2 UK has over 11 million customers nationwide and address capture is used in all of its call centres to capture customer address information.

"The service we can now provide to our customers is even better than before. The process for capturing customer addresses is much quicker and leaves little room for error. Before address capture, call centre staff had to type in a complete address, now they can simply enter the postcode and even the most obscure addresses are returned accurately first time," said Andrew Hollaway, from the Consumer Operation Process Team at O2 UK.

"The use of Experian Data Quality has been key in further improving the service O2 UK provides to its customers and has resulted in increased customer satisfaction" added Bill Smith, Business Revenue Audit Manager at O2 UK. "Even more parcels are being delivered correctly first time. Which means that our customers are even happier and we can better honour our commitment to excellent customer service".

Read more about the software O2 use:

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