Featured customer: Metro Bank
Laying a data quality foundation for customer excellence
Read Metro Bank's storyHow are our customers excelling with their data?
Challenger bank, Metro relies on Experian’s data management platform to deliver confidence in the quality of its operational data. A foundation of accurate data enables regulatory reporting best practise and customer experience excellence.
Cleveland Police partners with Experian to support positive policing and to drive efficiency savings via an award-winning data initiative. Creating a golden view of citizen records has reduced crippling levels of duplicates to positively impact response times to the public.
Leeds City Council used Experian’s data management platform to deliver a smooth migration of its social care system. From managing data quality to transforming the data, the solution has provided efficiency gains to support the provision of vital social care services.
The UK’s oldest hospice providing specialist palliative care chose Experian’s data cleansing services. It was able to reduce costs from sending unwanted mail, ultimately providing greater opportunity to keep in touch with loyal donors.
Single Customer View
Wessex Water is using Experian’s Aperture Data Studio and contact validation tools to lay the foundations for a comprehensive Single Customer View. A key enabler to the organisation’s C-MeX preparations, it will help to power an ambitious programme of Customer Service excellence.
Schroders’ asset management business is realising the benefit of having Experian’s data management platform in place to address operational data quality issues. Along with the cost savings, the tool supports better compliance and risk management.
Single Customer View
The UK’s short break holiday provider uses Experian’s data validation platform and linking technology to deliver a single view of their guests. It’s the backbone of a progressive data and analytics strategy designed to optimise a best in class guest experience.
Cabot Credit Management uses Experian’s next-generation data management tool to help meet its business objectives around reducing risk and improving efficiencies. It powers a robust data governance strategy that’s integral to its growth trajectory.
Cancer Research saves time and money on its customer engagement programmes with Experian. Cloud-based real-time address capture tools bring Cancer Research simple, accurate and secure supporter engagement and manual updates have become a thing of the past.
DigitalBox is one of the UK’s leading and fastest growing performance marketing operations. It chose Experian’s real-time email validation solution to help boost customer reputation and revenue, saving a potential £75,000 in wasted marketing spend as a result.
Address Validation
Paywizard, the global subscription, billing and CRM specialist for TV, trusts Experian’s cloud-based international address data capture to ensure accurate billing and provide a smooth customer experience for its clients.
Jayex has implemented Experian’s address capture tools into its UK hospital self-service check-in kiosks to quickly validate patient addresses and so improve their experience and deliver cost and efficiency savings.
Norfolk County Council empowers employees with address cleansing from Experian. Employees are able to update and ‘own’ their address records, liberating HR staff from unnecessary data entry and allowing them to work faster, better and smarter.
Are you doing great things with data?
The Experian Data Excellence Award
We’re proud to be sponsoring the very first ‘Data Excellence Award’ at the National Business Awards that takes place in November.
The award is designed to champion organisations that are unlocking the power of data to create opportunities for people, businesses and society.
