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Answers in 60 seconds

Easy, quick and in your own time

   

This is a series of webinars created by the Customer Support team which covers a range of products used by our customers. Watch to find out how to get the most out of those products and useful information on the services that are open to you, our customer.

How to...

Reference Data

 

What is reference data, and why does this need updating?

 

Locating your data directory

 

Knowing the location of your reference data is very important for maintaining your products and updating your data.

 

Raising a case with Support Services

 

How to contact Experian Data Quality UK Support Services, and help us answer your query faster.

 

ProWeb Clicks (for Windows)

  

A short video answering your top three questions about Clicks: How many do I have remaining? How do I add them? How do I transfer to a new server?

 

ProWeb Clicks (for UNIX)

 

A short video answering your top three questions about Clicks: How many do I have remaining? How do I add them? How do I transfer to a new server?

Testing new data

   

How can I check if I have successfully updated my data?

Data updates

CD Data Updates

    

How do I update my data if I am receiving disk updates?

EU Client

 

 

What is Electronic Updates and how can my files be automatically updated?

SaaS tips

SaaS user interface

    

Introduction to the SaaS User Interface.

 

Password resets

   

How to reset your password for the SaaS Platform.

 

Token authentication

       

Outline our new Secure Token Authentication for your licences.

 

Threshold alerts

    

A guide to setting up notifications when you SaaS Clicks are low.

 

Expiry notification

 

A guide to setting up notifications when your SaaS Clicks expire.

 

Installing Capture App

 

How to locate, download and install Capture Application.

 

Capture Application: Creating a Rule

    

Within the Capture Application, a Rule defines a collection of settings relating to how your users interact with the Search Interface.

   

Customer Support Hub

What is the Customer Support Hub?

    

Everything you need to know about the Customer Support Hub to get the best answers to your support questions.

 

How do I reset my username or password?

    

How to update your password within the customer support hub, and edit your username.

 

How do I use the Knowledge base?

    

What is Knowledge Base and how to navigate it to get your answers.

 

How do I log a case on the Support Hub?

    

A guide to raising a case within the Customer Support Hub, and adding further information.

 

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