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Jenna Constantino

Jenna Constantino is a Strategic Account Director with Experian Data Quality. She focuses on cable, energy, and media helping them better serve their customers and be more successful through accurate and actionable data. Jenna is a graduate of the College of the Holy Cross. Reach out and connect with her on LinkedIn:

Digital disruption changes rules for lenders

For years, financial services organizations have competed for consumers’ business. This competition has historically been based on the size of these organizations’ branch networks and the convenience of their branch locations. With the preference many consumers had for interacting face-to-face with tellers, ease of access to financial accounts, financial services, and personal advice depended on proximity to a branch office. 

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Customer experience trends from CS Week 2017

Affectionately dubbed ‘The Catalina Wine Mixer’ for many years by Experian Data Quality employees who have attended, CS Week 2017 certainly lived up to its reputation as being the biggest event of the year. This year’s conference took place in San Antonio, Texas and centered around customer service within the electric, gas and water/wastewater utility industries. The event drew a crowd of about 2,000 utilities professionals from all over the United States and Canada. 

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