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Mackenzie Health

Mackenzie Health increases their data accuracy to 99 percent, streamlines registration processes and improves patient contact information

This regional healthcare provider looked for a solution that could speed up their ability to collect information from over 200,000 patients annually, while also improving upon the quality of data collected.

Objective
Mackenzie Health required a solution that would speed up their ability to collect patient information while also improving upon the quality of the data collected. With around 600 patients entering and leaving their facilities daily and over 200,000 registrations collected annually, Mackenzie Health saw a need for improving their data quality.

Solution
They decided to employ Experian Data Quality’s address verification API, to improve the overall quality of patient data they collected. The implementation was seamless and simple. According to Coordinator of Patient Access Lindsay Lankin, “I worked with one contact point throughout the entire process. Troubleshooting and working through any issues that came up was an easy process, and I could implement the tool on my own with their help.”

Providing superior patient satisfaction
The staff at Mackenzie Health was concerned about having to learn an entirely new system; however, upon exposure to Experian Data Quality’s solution, they acknowledged its simplicity and ease-of-use. 

“[The staff] realized that not only was it simple to use, but it made their jobs easier as well—and now they absolutely love it,” remarked Lankin. “The results were fast and we definitely saw quick improvement.”

Employees could now auto-populate the multiple form fields with a simple click, streamlining the registration process and improving accuracy as well. Additionally, the tool prompted employees for additional required address information (such as apartment numbers), resulting in a more complete address and reducing the volume of returned mail.

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Mackenzie Health is a regional healthcare provider in Southern Ontario serving a population of over 500,000 residents. Not only is Mackenzie Health a leader in healthcare, but they focus on providing excellence in patient support and service as well. 

With a vision to create a world-class health experience to one of the fastest growing and most diverse communities in Canada, they will expand their operations to the future Mackenzie Vaughan Hospital in addition to their present Mackenzie Richmond Hill Hospital.

The results were fast - we saw quick improvement. Our form fields now auto-populate with a simple click, making registration faster and more accurate.

Lindsay Lankin Coordinator of Patient Access, Mackenzie Health

Mackenzie Health implements Experian Data Quality's address verification API into their environment
Mackenzie Health required an address verification solution that could be seamlessly integrated into their existing system and provide the speed and accuracy they were looking for. They decided to employ Experian Data Quality’s address verification API, to improve the overall quality of patient data they collected.

The implementation was seamless and simple. According to Coordinator of Patient access Lindsay Lankin, “I worked with one contact point throughout the entire process. Troubleshooting and working through any issues that came up was an easy process, and I could implement the tool on my own with their help.”

Incorporating Experian Data Quality’s address verification into their workflow, Mackenzie Health enhanced patient communication, satisfaction and the quality of their service. Through their overall strategic data quality initiatives, including a combination of better infrastructure, education and technology, the provider has doubled their data accuracy to 99 percent.

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