This past spring, the global economy shut down overnight. The pandemic struck the world, forcing businesses to close their doors and schools and offices to work remotely. This accelerated any digital transformation efforts to accommodate new operations and maintain a positive customer experience from a distance.
Collections teams like yours are bracing for an expected surge in consumer debt. Through 2019 and now a pandemic, consumer debt topped $14 trillion and it’s expected to grow. This is a smart time to look for ways to optimize operations, while saving dollars.