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Rachel Gianfredi

Why Do I Have "Unknown" Results In My List?

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Our first-time customers often have a lot to ask about our "unknown" result code. While every situation varies, we break down the commonly asked questions about this result group, below.

 

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Spam Filtering: Why Does It Happen?

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We often receive emails from customers who claim they received high bounce rate reports from their Email Service Provider (ESP), even after validating the email addresses on their lists with our service. This often occurs with customers who have not mailed to a specific list in a long time, or are new to an ESP. These customers will see messages from their ESP similar to "554 Reject by behavior spam" or "554 Spam violation." While it may seem like certain email addresses are labeled with these messages because they are invalid email addresses, that is actually not the case.

 

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FAQ Friday: Can Experian Data Quality Remove Spam Traps From My List?

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Experian Data Quality is a proud active member of the email community, and we are well aware of the various behaviors (good and bad) that exist in the industry. We have many people come to us to ask that we "catch their spam traps" or "make sure that spam traps are not in their lists".  This is a great request, and we do identify some spam traps, however, we are not an exhaustive spam trap identification service.  Spam traps are designed to look just like regular email addresses so there's no possible way to identify all of them, even though there are some companies that claim to be able to do so. We're here to lay it out for you.

 

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