Ryan is a Senior Account Manager on the Public Sector team at Experian. He supports his state agency customers to develop and refine their data management strategies. In his free time, Ryan enjoys collecting tropical fish, skiing, and visiting New England state parks.
As many states continue to undergo customer relationship management (CRM) system modernizations, one key driver is open data. Open data is the process of granting information access to the public, which includes converting data to a format easily consumable by citizens. What data are we talking about? Maybe your citizens are interested in Census data, the location of available retail parcel space, or the trending price of produce. The topics vary widely and states need to figure out how to support all of it in a scalable and organized way. If residents can access that data online in an easy-to-consume fashion, that’s one less person calling into the agency or adding to the in-person queue at your office. As the trend sweeps across the public sector, more and more agencies are trying to figure out how to grant access to open data.