Susan Edmondson is a Customer Success Manager at Experian Data Quality. She has more than eight years of customer success experience in varied software environments and is excited to be part of the new Customer Success team. Outside of work, she enjoys playing tennis and taking trips to coastal Maine.
In the Spring of 2017, Experian Data Quality launched our first Customer Success team under the leadership of Mary Conway. With five members already, the team is off to a strong start. Accounts have begun to be distributed to the Customer Success Managers (CSM) based on varied criteria, CSMs have met with the Account Managers aligned with the accounts, and a survey has gone out to our customers to gauge the current health of our customer relationships.