Good data quality is essential in providing fast and superior customer service, especially in the utilities industry where budget and staff resources must be allocated efficiently. With a typical utility company addressing the needs of thousands of customers, accurate contact data collection can be a huge undertaking.
Trust in your data again with address and email validation
Start at the foundation to make a difference in your database. Begin by verifying that the customer data entering your database is correct and up-to-date, so that communications, notifications, and billing statements down the road are not impacted by faulty data.
Understand that bad data quality is much more costly to fix after an issue arises than it is to address from the get-go. Invest in a strong data management practices to ensure that your organization is maintaining a strong customer database.
Maximize budget and staff efficiencies
Decrease the amount of time wasted due to operational disorganization
Ensure that all communications are delivered to the right recipient
Improve customer experience in call centers
|Address verification||Address verification allows utility companies to collect and store only accurate, up-to-date customer contact information in their database.|
|Email verification||Ensure that timely communications and notifications are sent to the right recipients the first time around.|
|Phone verification||Eliminate duplicate records caused by human error and reduce confusion surrounding student records.|
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