For both strategic and regulatory reasons, financial institutions collect a lot of customer information. While most customer contact information is self-provided, inaccuracies are frequently introduced during capture due to human error. Incorrect, incomplete, or duplicate customer data can prevent your financial institution from providing an excellent customer experience and may even open the door for fraudulent activity or regulatory infractions.
Due to the variety of channels through which contact data enters financial institutions, monitoring the quality of such information can be a challenge. As more financial services companies move toward an omnichannel experience, online forms, mobile apps, call centers, and retail branches have all become sources of customer information, and each channel needs data quality solutions to ensure accurate customer information is being collected and maintained over time.
Our email, address, and phone verification solutions work seamlessly during the data entry process to resolve any incorrect or incomplete information before the transaction is finalized.
Matching and deduplication works within your existing database to identify and remove duplicates by finding connections between data elements, such as name and address.
Data management solutions enable you to profile and standardize your data across disparate systems -- using more than 200 attributes to assess data content, structure, relationships and quality.
De-risk your data migration projects, and ensure that they are completed on time and on budget -- tasks that typically take hours or even days of effort can be executed in just seconds.
|Increases the success of your email marketing, preserves your sender reputation and maximizes ROI. Our comprehensive email verification solution instantly identifies whether an email address is valid and deliverable in real-time, in automated batches, or one-off list cleanses.|
Ensures only accurate, deliverable addresses enter your database and keeps your system clean and up-to-date. Our address validation maintains the integrity of your contact information over time, cleansing your customer records against the latest U.S. Postal Service® (USPS) address data in real-time, in automated batches, or one-off list cleanses.
|Improves customer satisfaction, retention, and lifetime value by helping you reach them through their closest device: their phone. Our phone verification solution allows you to validate phone numbers as they are being collected across any channel in real-time, in automated batches, or one-off list cleanses. You can even identify whether the number is mobile or landline, which is critical for ensuring compliance with regulators.|
|Experian Pandora is a powerful data management solution that helps with data profiling, cleansing, standardization, enrichment, and monitoring. Developed with both business and technical users in mind, this intuitive solution enables your business to leverage its data more quickly and efficiently than ever before.|
|Make smarter decisions and build a single customer view with data matching. By discovering links between your customer records, you can identify and remove duplicates and suppress records that you cannot use. With a single view of your customers, you can better deliver products and services while improving the omnichannel customer experience.|
Learn more about your customers by appending additional information to their records in real-time. Our enrichment solutions provide a variety of information types to unlock greater customer understanding. With insight into your customers’ demographic, behavioral, household, life event, and geographic information, you can provide a more tailored customer experience.
of financial institutions are driven to invest in data analytics and management due to increasing regulation
of financial institutions see data as an integral part of forming a business strategy
of financial institutions believe that data quality issues impact customer trust and perception
of financial institutions have a data management project planned in the next 12 months
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