We hit the road and headed to The Hawkeye State this week for the American Association of Motor Vehicle Administrators (AAMVA) Annual International Conference. AAMVA showcases the latest trends in the motor vehicle and law enforcement community and provides a forum for chief administrators to learn and grow from fellow jurisdiction executives. This year the event was held in Des Moines, Iowa and there was no shortage of mid-western flare! Attendees were treated to a “night at the state fair” in the expo hall, including dunk tanks, games and a corn-eating contest.
We had a lot of great conversations with representatives from nearly every state in the U.S. Some of the hot topics we heard about at the event included address data quality issues, fraud prevention initiatives and modernization projects.
Address data quality is a major challenge for DMVs for a number of reasons. From issuing licenses with valid addresses to major returned mail problems from identification cards or registration renewal letters with undeliverable addresses, DMVs need to ensure they’re collecting good data at the point of capture—be it online, over the phone, or in the DMV office itself. Our address verification solutions help agencies reduce the number of keystrokes required to collect and validate an address from 60-90 keystrokes to 10-15 on average, reducing interaction times, saving money and improving customer service.
Detecting and deterring fraud is something that many agencies are facing. One session we attended described driver license fraud as a building block crime that often leads to drug and human trafficking. Additionally, we learned that birth certificates are the most altered documents that are seen at the DMV. We met a number of companies with very sophisticated fraud prevention solutions including mobile driver licenses and facial recognition software. It was really cool to see some of the advancements that are being made to help motor vehicle and law enforcement agencies prevent fraud.
Modernization isn’t the most “modern” topic for AAMVA veterans, but it is something that many states are gearing up for (if they aren’t in the midst of it already). These are major overhauls of DMV technology systems including licensing, titles and registrations, and inventory management. These are enormous projects that take a significant investment of time and money. Our newest tool, Experian Pandora, can be a powerful piece of a modernization strategy, allowing agencies to analyze and improve their data ahead of the system migration, as well as monitor its quality over time.
We had a great time in Des Moines chatting with old friends and meeting new ones. We look forward to seeing you all next year in Virginia! For more information about how Experian Data Quality can help government agencies, visit our public sector page.
To learn how we helped the Nevada DMV collect accurate address information and provide quality data to other Nevada state agencies, check out our case study.