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Data quality for the public sector

Manage your data quality to improve services and increase efficiency.

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Federal, state, and local government agencies have a common mission: to provide the best services for their constituents while also keeping costs in check. Providing the best experience necessitates access to high-quality and relevant information. Although public sector agencies receive constant streams of information from a myriad of sources, a lack of standardization and overall data quality issues can make it hard to use.

No matter the size of your agency, good data governance is critical to your ability to meet your constituents’ needs. To that end, many agencies are undergoing modernization projects with the intent to increase their utilization of data resources. By measuring and managing the quality of your contact information, you can ensure that you’re delivering an excellent experience, communicating effectively, and reducing operating costs—all things that keep constituents happy.

Did you know...

of government agencies have a desire to turn data into insight

of government agencies see data as an integral part of forming a business strategy

of government agencies believe increasing regulation has driven their need for better data analytics and management

of government agencies believe inaccurate data is undermining their ability to provide an excellent customer experience

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Our solutions include:

Email verification

Email promises to be an efficient means of communicating with constituents, but bounced emails can quickly become a headache. With our email verification solution, you can instantly identify whether an email address is valid and deliverable in real-time, in automated batches, or one-off list cleanses.

Address verification

Reach your constituents the first time you mail them. With our address validation, you can cleanse your customer records against the latest U.S. Postal Service® (USPS) address data in real-time, in automated batches, or one-off list cleanses.

NCOA processing

On average, 14 to 18 percent of your constituents will change addresses in a given year. With our NCOALink® processing, you can ensure your address database is up to date by searching through the USPS® change-of-address form (COA®) for the past 48 months.

Phone verification

When it comes to reaching your residents quickly, picking up the phone is still the gold standard. Our phone verification solution lets you validate phone numbers as they are being collected across any channel in real-time, in automated batches, or one-off list cleanses. We can even tell you if a number is for a mobile or landline, which is critical for ensuring compliance.

Data migration

Modernization projects can mean lots of time, money, and stress on your agency. Our powerful data migration solution, Experian Pandora, can help you profile, cleanse, and standardize your data in preparation for a migration, shaving weeks or even months off of your project timeline.

Data management

Bring the power of your data into the hands of those who use it most: your business users. With Experian Pandora’s user-friendly design, built-in rules, and robust data management capabilities, you can access and analyze your agency’s data more efficiently than ever before.

Data matching

With a single view of your constituents, you can deliver products and services more efficiently. Our robust matching engine intelligently discovers links between your contact records, allowing you to identify and remove duplicates and suppress records that you cannot use.

Data enrichment

Unlock greater understanding of your constituents with a variety of information types. With insight into their demographic, behavioral, household, life event, and geographic information, you can provide a more personalized experience.

Resources for Public Sector

Data quality statistics from the public sector industry

of government agencies say it is difficult to predict when and where the next data quality challenge will arise is often difficult

of government agencies trust their data to make decisions

of respondents for government agencies site data quality issues as a key cause of delay for data migration projects

of government agencies have a data management project planned in the next 12 months

*Source: 2017 global data management benchmark report

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